Shipping policy

Green Lux Shop – Shipping Policy

We’re excited to get your order to you! Below is everything you need to know about how shipping works at Green Lux Shop.

ORDER PROCESSING TIME

All orders are processed within 1–5 business days (excluding weekends and holidays).
Processing begins once your order has been confirmed and accepted for fulfillment.

Please note:

  • Orders cannot be changed or canceled once processing has begun

  • During the first few hours after purchase, your order may appear as “new” before moving into processing

Large or bulk orders may require additional processing time.

SHIPPING METHODS & DELIVERY TIMES

🇺🇸 United States – Domestic Shipping

Standard Shipping

  • Delivery Time: 2–4 business days after shipment

  • Carrier: USPS

Express Shipping

  • Delivery Time: 1–3 business days after shipment

  • Carrier: USPS Priority

Delivery times are estimates and begin once the order has shipped, not when the order is placed.

TOTAL DELIVERY TIME ESTIMATE

  • Standard Shipping: 3–9 business days (processing + transit)

  • Express Shipping: 2–8 business days (processing + transit)

Shipping times may vary due to:

  • Weather conditions

  • Carrier delays

  • High-volume periods or holidays

ADDRESS ACCURACY

Please ensure your shipping address is entered correctly at checkout.

Green Lux Shop is not responsible for:

  • Packages delayed or lost due to incorrect or incomplete addresses

  • Orders returned due to insufficient delivery information

If a package is returned due to an address issue, reshipping costs will be the responsibility of the customer.

TRACKING INFORMATION

Once your order ships, you will receive a confirmation email with tracking details.
Tracking may take up to 24 hours to update after shipment.

INTERNATIONAL SHIPPING

At this time, international shipping availability may vary.

Please note:

  • Customers are responsible for any customs fees, duties, or taxes

  • Delivery times may be longer due to customs processing

  • We are not responsible for packages delayed or rejected by customs

LOST OR DELAYED PACKAGES

If your package appears delayed or lost:

  • Please allow a few extra days for carrier delays

  • Contact us within 30 days of the estimated delivery date for assistance

Verified lost packages may qualify for a replacement or refund per our Refund Policy.

CONTACT US

If you have any shipping questions, reach out to us:

📧 tania@greenluxshop.com

We typically respond within 24–48 business hours.