Refund policy

Green Lux Shop – Return, Refund & Replacement Policy

At Green Lux Shop, your satisfaction matters to us. If there’s an issue with your order, we’re here to help.

REFUNDS & REPLACEMENTS

We offer replacements or refunds for items that arrive damaged, defective, or incorrect.

Eligibility Requirements

  • Claims must be submitted within 30 days of delivery

  • A clear photo or video of the issue must be provided

  • Proof of purchase is required

Once your claim is reviewed and approved, we will:

  • Send a replacement at no additional cost, or

  • Issue a refund to the original payment method (processing time varies by bank)

LOST OR MISSING PACKAGES

  • If a package is lost in transit, claims must be submitted within 30 days of the estimated delivery date

  • Verified lost packages will be replaced or refunded

NON-REFUNDABLE / NON-REPLACEABLE CASES

We are unable to offer refunds or replacements in the following situations:

❌ Incorrect Address

If an incorrect or incomplete address is provided at checkout, Green Lux Shop is not responsible for lost or returned shipments. Customers are responsible for reshipping costs once a corrected address is confirmed.

❌ Unclaimed or Refused Packages

Orders that are refused, unclaimed, or returned to the carrier are not eligible for a refund.

❌ Buyer’s Remorse

We do not accept returns or refunds due to:

  • Change of mind

  • Incorrect item selection

  • No longer wanting the product

❌ Customs Issues

Green Lux Shop is not responsible for customs delays, duties, taxes, or rejected shipments. No refunds will be issued for customs-related returns.

❌ Order Already in Processing

Orders cannot be canceled or refunded once they have entered production or fulfillment.

REFUND TIMING

  • Refunds are processed within a few business days after approval

  • Bank processing times may vary

  • If you have not received your refund after confirmation, please contact your bank first, then reach out to us

HOW TO START A CLAIM

Please contact our support team at:

📧 support@greenluxshop.com
Include:

  • Order number

  • Photos or video of the issue

  • Brief explanation

We aim to respond within 24–48 business hours.

POLICY UPDATES

Green Lux Shop reserves the right to update or modify this policy at any time without prior notice. This policy is governed by the laws of the United States and written in English.